South West London and St Georges Mental Health NHS Trust have been using the Equiniti system for medical appraisal since January 2013 and it has proved very valuable in supporting the roll out of Revalidation Ready Medical Appraisal across the trust which operates across many different sites within South West London. Clinicians and appraisers have engaged well with the system and we have found the training and help desk support provided by Equiniti to be of a good quality and very responsive.
Equiniti appraisal and revalidation software has been invaluable in improving the quality and speed of the appraisal and revalidation processes within my hospital Trust. This web based software system was exactly what the Trust had been seeking as it is both easy to use for the end users and administrators alike. The one key report we get back from our users is that the functions are intuitive and coupled with the online guide make equiniti accessible for all users - including those whose first language is not English and also those whose IT knowledge is limited.
As an administrator I have found the features provide most of what we need from uploading data, to creating reports.
The support desk are extremely professional and we definitely appreciate the responsiveness and expertise of said support team.- calls are answered quickly, in a friendly and polite manner and the couple I choose to leave a call back number the call back was within an acceptable period of time. I would definitely recommend Equiniti to other users!
I am pleased to report that we had over 117 people turn up to all the [Revalidation Management System] training sessions in total, and have had excellent feedback from the sessions, some doctors have e-mailed me personally to say how much they have benefitted from the advice that was presented and how pleased they were with the way their questions were answered.
I personally learned things from the training sessions and was very impressed with the manner in which the trainer conducted himself, sometimes dealing with some rather difficult and ‘interesting’ characters, but he handled it all with ease.
The Equiniti RMS system has made the whole appraisal process in our trust much a more streamlined process. The doctors find it easy to use and upload information to, and from an administrator point of view it gives me the tools to report on and support the doctors.
The team are always very attentive and will deal with queries in a very professional and timely manner whether that be from myself or from the doctors directly.